support

Sonar Customer Value Acceleration

Our range of enterprise-class resources empowers you with the support, guidance, and solutions you need to deploy Sonar effectively, accelerate your time to value, and maximize ROI.

Engineered for your success

With commercial support, your team receives essential guidance and quick issue resolution during the implementation, continued use, and upgrade of the Sonar solutions.

  • Global support with quick response time to minimize any downtime
  • Tools, resources, and a direct line of communication with technical experts
  • Product training and onboarding
  • Dedicated resources via convenient communication channels 
  • Numerous other benefits to keep your mission-critical applications running smoothly
jeff leaves a note about code issues

Get the right level of support

Choose the support tiers suitable for your unique business needs.

No Support
Standard Support
Contact us
Recommended
Premium Support
Access to Sonar Community
Access to onboarding portal
Access to onboarding webinars
Agent availability
Business hours24x7
Response time: blocker issues
1 business day1 hour (24x7)
Response time: critical issues
1 business day4 hours (24x5)
Response time: major & minor issues
1 business day1 business day
Support for operational issues
Access to support portal
Product installation assistance
Product configuration assistance
Service desk accounts
1Up to 5
Phone support
Screen share for debugging (blocker and critical issues)
Quarterly business review
Quarterly reporting and review of issues and support activities

Refer to the Commercial Support Terms and Conditions

Resources

Get the help you need with the setup, configuration, upgrade, FAQs, and more.


Quick Links


Product downloads


Installation and upgrade


Troubleshooting

Frequently Asked Questions

A support ticket is a mechanism by which your team can open a line of communication with our team of technical experts. We recommend opening a ticket through the Sonar support portal as a first quick step for you to articulate the problem you might be facing so we can have all the details to help debug the issue.

people look at a financial portfolio

“We have used SonarQube since very early on and it is incalculable to define the importance of pointing at the solution in response to questions from audits and regulators!!”

Gary Barter, Executive DirectorJ P Morgan

J P Morgan
people look at a financial portfolio

Gary Barter, Executive Director

“We have used SonarQube since very early on and it is incalculable to define the importance of pointing at the solution in response to questions from audits and regulators!!”

ready to get started?

Contact Us

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SonarQube Cloud

For cloud-powered DevOps

Integrate SonarQube Cloud with your cloud DevOps platform to ensure code quality and code security, maintain high standards, and protect your code from vulnerabilities.

Try SonarQube Cloud
SonarQube Server

Self-managed for ultimate control

Ensure code quality and code security meet high standards early, before reaching production. Integrates into your enterprise DevOps environment to easily find and fix coding issues within your current workflow.

SonarQube for IDE

Within the developer flow

Up your coding game and find issues early. SonarQube for IDE takes linting to another level, empowering you to prevent issues as you code, no matter what languages or tools you use.