Sonar
frequently asked questions
The purpose of this FAQ is to answer common questions that customers ask about SonarSource agreements. This FAQ is for informational purposes only.
Last updated July 3, 2024
For general notices please email: contact@sonarsource.com.
For claims of breach, infringement of IP, or termination for cause, please send physical notice to SonarSource, Capitol Tower, 206 E 9th St, Suite 1800, Austin, TX 78701, and a digital copy to legal@sonarsource.com.
Yes, the SonarQube Terms and Conditions will govern a customer’s use of SonarQube even if they have purchased through a channel partner.
Sonar will provide at least thirty days’ advance notice of any material updates to its terms or policies. Notices will be published on Sonar’s Legal Documentation page.
Sonar provides support and premium support via an online helpdesk for customers who purchase or are otherwise eligible for support. This support does not involve on-site visits or remote access.
Sonar provides advisory services to help select SonarQube customers optimize their use of the product. Sonar does not provide hands-on-keyboard professional services or any customized software.
Sonar products are provided via the Internet by our parent company, SonarSource SA, from Switzerland. For this reason, our agreement contains an expedited arbitration clause. Expedited arbitration allows for cost-efficient outcomes that are automatically recognized and enforceable in different countries (unlike national court judgments).
The Sonar DPA forms part of the SonarCloud Terms of Service and SonarQube Terms and Conditions, so it does not need to be signed separately.
The Sonar DPA is drafted to reflect how Sonar provides its products and related support to hundreds of thousands of customers worldwide. This scale requires that we maintain a uniform privacy and security program without operationalizing individual customers' specific requirements.
The Sonar DPA defines Sonar’s legal obligations with respect to the processing of personal data. It covers customers worldwide.
The Sonar DPA provides that Sonar will act as a processor with respect to Customer Data and as a controller with respect to Account Data, Usage Data, and Results Data, to the extent that those types of data include Personal Data and for the limited purposes set forth in the DPA. The types of data are defined in the DPA.
Sonar’s Trust Center contains a list of our Sub-processors.
Sonar offers Standard Contractual Clauses as the transfer mechanism to facilitate the transfer of personal data. Please see Schedule 2 of the DPA.