support

Sonar Customer Value Acceleration

Our range of enterprise-class resources empowers you with the support, guidance, and solutions you need to deploy Sonar effectively, accelerate your time to value, and maximize ROI.

Engineered for your success

With commercial support, your team receives essential guidance and quick issue resolution during the implementation, continued use, and upgrade of the Sonar solutions.

  • Global support with quick response time to minimize any downtime
  • Tools, resources, and a direct line of communication with technical experts
  • Product training and onboarding
  • Dedicated resources via convenient communication channels 
  • Numerous other benefits to keep your mission-critical applications running smoothly
jeff leaves a note about code issues

Get the right level of support

Choose the support tiers suitable for your unique business needs.

No Support
Standard Support
문의하기
Recommended
Premium Support
Access to Sonar Community
Access to onboarding portal
Access to onboarding webinars
Agent availability
Business hours24x7
Response time: blocker issues
1 business day1 hour (24x7)
Response time: critical issues
1 business day4 hours (24x5)
Response time: major & minor issues
1 business day1 business day
Support for operational issues
Access to support portal
Product installation assistance
Product configuration assistance
Service desk accounts
1Up to 5
Phone support
Screen share for debugging (blocker and critical issues)
Quarterly business review
Quarterly reporting and review of issues and support activities

Refer to the Commercial Support Terms and Conditions

Resources

Get the help you need with the setup, configuration, upgrade, FAQs, and more.


Quick Links


Product downloads


Installation and upgrade


Troubleshooting

Frequently Asked Questions

A support ticket is a mechanism by which your team can open a line of communication with our team of technical experts. We recommend opening a ticket through the Sonar support portal as a first quick step for you to articulate the problem you might be facing so we can have all the details to help debug the issue.

Shivagangadhara J image

"SonarQube를 구현한 이후 우리 조직에서는 중요 코드 문제가 30% 감소하고, 코드 품질 점수가 25% 증가했으며, 코드 취약성이 20% 감소하는 성과를 거두었습니다.”

Shivagangadhara J, 클라우드 설계자

Shivagangadhara J image

Shivagangadhara J, 클라우드 설계자

"SonarQube를 구현한 이후 우리 조직에서는 중요 코드 문제가 30% 감소하고, 코드 품질 점수가 25% 증가했으며, 코드 취약성이 20% 감소하는 성과를 거두었습니다.”

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SonarQube for IDE

Clean Code from the start in your IDE

Up your coding game and discover issues early. SonarQube for IDE takes linting to another level empowering you to find & fix issues in real time.

IDE용 SonarQube 설치
SonarQube Server

Clean Code for teams and enterprises

Empower development teams with a self-hosted code quality and security solution that deeply integrates into your enterprise environment; enabling you to deploy clean code consistently and reliably.

SonarQube Cloud

Clean Code in your cloud workflow

Enable your team to deliver clean code consistently and efficiently with a code review tool that easily integrates into the cloud DevOps platforms and extend your CI/CD workflow.